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Published information
27. 3. 2025
26. 2. 2025
20. 2. 2025
- What disputes CTU solves and when you can contact us
- Claims about electronic communications and postal services
- Out-of-court dispute resolution
- Price and quality comparison tool
- The switching of Internet access service provider
- How to deal with an usolicited marketing call
- What to do in case of poor-quality reception of a radio or TV signal
Current topics
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RSPG is currently conducting a public consultation on the draft opinion on the EU-level policy approach to satellite Direct-to-Device connectivity and related Single Market issues. Get involved and send your views and opinions on the draft, the consultation will run until 28 March 2025! More information is available here.
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CTU has published two new guides to help users and service providers better navigate the new rules. They contain a list of rights and obligations under the DSA, supplemented by comments, recommendations, related links and practical examples. The guide for providers in English language can be found here.
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CTU published a new monitoring report. You can read it here.
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CTU published English version of the 2023 Annual report.
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From 1 July 2024, the condition for the operation of public communications networks and the provision of electronic communications services set out in the amendment to the general authorisation No. VO-S/2/04.2024-1 (in CZ only) is effective. According to this condition, which aims to substantially reduce the negative effects of spoofing, an analysis of how the calling subscriber is identified in the signalling message of a call coming from abroad will be carried out at the points designated for connecting calls from abroad to the Czech Republic. The analysis will evaluate whether the subscriber is marked with a certain type of so-called Czech number (with the area code + 420) and if so, the call will not be connected. In rare cases, even calls that are legitimate may not be connected - the implementation of the measure may occasionally cause difficulties. In such a situation, subscribers to electronic communications services should contact their service providers in the first instance, and only if unsuccessful, they should contact CTU. More information here.
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CTU informs that the Government, in accordance with Act No.1/2023 Coll., on restrictive measures against certain serious conduct in international relations (the Sanctions Act), issued Resolution No.195 of 27 April 2024 (see https://www.odok.cz/portal/zvlady/usneseni/2024/195/), by which it decided, inter alia, to add the legal person Voice of Europe s.r.o. with its registered office at Krakovská 583/9, 110 00 Prague 1, to the national sanctions list. More information is to be found here.
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CTU, as the future digital services coordinator, has published a FAQ (in CZ only) on the so-called "DSA Regulation", which grants users of these services new rights that will give them greater control over the services they provide, helping to create a safe, predictable and trustworthy online environment. In addition, the DSA promotes transparency throughout the digital ecosystem and the development of SMEs. The main obligations under the DSA can be found here.
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Do you want to complain about a marketing call which you consider to be unauthorised? More information can be found here.
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CTU published an online guide to help providers of online intermediation services and online search engines to understand the new obligations arising from Regulation EU 2019/1150, which was implemented into Czech legal order by Act No. 58/2023 Coll., amending the Act on Certain Information Society Services.
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CTU runs a visualization tool for quality of service (QoS) measurements for fixed and mobile networks. An interactive map allows to sort by different providers and various technologies and check the quality of network connections and electronic communications services all around the Czech Republic. It is available in English version at vportal.ctu.cz.
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The legal regulation on the switching of the Internet access service provider was incorporated into the Electronic Communications Act based on the transposition of Directive (EU) 2018/1972 of the European Parliament and of the Council, the so-called European Electronic Communications Code. CTU has prepared a graphic guide with a brief description of individual steps and the possibility to find out more detailed information. The guide will advise service subscribers who wish to change their existing provider, and how to proceed in order to make the process successful and without complications.